FAQ

What types of products do you offer for gardening and landscaping?

We offer a wide range of products to suit all your gardening needs, including barrel planters, elevated garden beds, garden flowers, garden tools, hydroponic systems, indoor plants, landscape edging, and lawn care supplies. Our selection is designed for both beginners and experienced gardeners looking to create beautiful outdoor and indoor spaces.

Are your hydroponic systems suitable for beginners?

Yes, we offer hydroponic systems and planters that are user-friendly and perfect for beginners, along with growing media and resources to help you get started. Our products come with guidance to ensure successful gardening.

Do you have organic gardening options?

While we focus on quality and innovation, we offer natural products like grass seed and garden flowers that can be used in organic gardening. Check product descriptions for specific details.

What are your shipping options and costs?

We provide two shipping methods: Standard Shipping via DHL or FedEx for a flat fee of $12.95, which delivers within 10-15 days after shipment, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days after shipment. We ship globally, excluding Asia and a few remote areas due to logistical constraints.

How long does order processing take?

Orders are processed within 1-2 business days after placement, including picking and packing. Delivery times then depend on your chosen shipping method.

Can I track my order?

Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number. This allows you to monitor your delivery in real-time and plan your gardening activities accordingly.

Do you deliver to my country?

We ship worldwide but currently do not deliver to Asia and a few remote areas. If you’re unsure about your location, contact us at [email protected] for assistance.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Is my payment information secure?

Absolutely! We use encrypted payment processing to ensure your financial data is protected. Your privacy and security are our top priorities.

How do I create an account?

You can create an account during checkout on our website. This allows you to track orders, save preferences, and enjoy a faster shopping experience.

What is your return policy?

We accept returns within 15 days of receipt. Items must be in original condition. Please contact our customer service team at [email protected] to initiate a return and get instructions.

How do I request a refund?

After returning the product, we will process your refund to the original payment method once the item is received and inspected. This typically takes a few business days.

How can I contact customer service?

For any questions, including delivery, returns, or product advice, email us at [email protected]. Our team is here to help you with prompt and friendly support!

Where is your store located?

Our address is 1740 Rhode Island Avenue, Washington, US 20005. We operate online to serve customers globally with efficient delivery and quality products.